Updates

Shipment status · From dispatch to proof of delivery

Named coordinator
Status on request
Dispatch 24/7

Status you can ask for

A named coordinator, status on request, and exceptions raised as they arise

5.0

5reviews

Operated by Rite Way Freight LTD

Montréal, Québec · In business since 1987

Someone who knows the load

Updates come from the coordinator who booked the shipment, not from a queue.

Problems raised early

Weather, border, and permit issues are reported when they are known rather than at delivery.

Closed out on delivery

Proof of delivery is returned when the load is off, and the file is closed against the agreed scope.

How updates work

A specialized load does not move like a parcel. It waits on a permit office, a crane crew, a border, or a site that is not ready to receive it — and a tracking number would not explain any of that.

So updates come from the coordinator on the file. They know what the load is, which carrier has it, what the permit allows, and what has to happen next. Status is available on request at any point, and dispatch stays reachable around the clock while freight is in transit.

What gets reported without being asked for is exceptions: a delayed clearance, a route change after a survey, a weather closure, a schedule slip at the receiving site. Those are raised when they are known, because they usually change what the customer needs to do at their end.

What updates cover

Confirmation once the load is dispatched
Pickup completed and secured
Location and progress on request
Border clearance status on cross-border moves
Permit conditions and travel windows
Escort movements on over-dimensional loads

Reporting by region

What is worth reporting on changes with where the freight is going.

Québec and Ontario

Short lanes where the useful update is the delivery window, not the location.

Western Canada

Long transits and remote sites, where site readiness drives the schedule.

Atlantic Canada

Vessel and terminal windows reported alongside road progress.

United States

Clearance status at the crossing, then state-by-state permit conditions.

5.0

Status you can ask for

Communication is the review category customers comment on most — the same team that books the load is the one that answers about it.

How we run a shipment

Overall rating

Communication

5.0

On-time delivery

4.9

Load handling

5.0

Documentation

4.9

Compliance

5.0

Value

4.8

All reviews to date are five stars, consistent with the 5.0 overall rating.

Verified ClientGOOGLE REVIEW

There are not enough words in the dictionary to describe how incredible this company is. I have been using them for well over a year, almost every day.

Munther ShehadehCARRIER PARTNER

As a carrier, I’ve been doing business with Rite Way for over 7 years. Definitely one of the best brokers.

Hajrah AslamSR TRANSPORT

Rite Way Freight is very professional and organized. We’ve been working with them for 5 years.

Verified ClientGOOGLE REVIEW

Great services, unbeatable prices, hassle-free experience. They get it right every time.

Where loads are tracked

Freight is followed across the whole territory from the Montréal desk, with local agents reporting what happens at the pickup and delivery ends.

Regions served
Primary corridors
Hub cities
Other served cities

Pickup and delivery points are confirmed per load.

Who reports back

Meet our leadership team.

1987: In business since
EN / FR: Languages
24/7: Dispatch

Zachary leads Rite Way Freight from its Montreal headquarters, overseeing a company built over nearly four decades on a simple idea: move the loads other carriers turn down, and stay with every one of them until it is delivered.

Office hours: Mon–Fri · 7:30 – 19:30
Dispatch: 24/7 for loads in transit

Contact dispatch→