Timelines and terms · Confirmed in writing
- Quotes at no charge
- Terms in writing
- One team per shipment
Terms confirmed in writing
Timelines, scope, and charges agreed in writing before the load moves
Operated by Rite Way Freight LTD
Written before it moves
The timeline, the equipment, and what is included are confirmed in writing before a load is booked.
Charges flagged up front
Accessorial charges are raised before they reach the invoice rather than appearing on it.
One team accountable
The same coordinator owns the file from the first call through final delivery.
What we commit to
A quote from Rite Way Freight sets out what is being moved, on what equipment, over what route, and by when. It is provided at no charge and without obligation, and it is what the shipment is then run against.
Specialized freight makes this matter more than it does for standard shipping. Permits are issued per jurisdiction and carry their own conditions; escorts have to be booked; a route survey can change the plan. Where any of that affects the timeline or the price, it is raised when it is known rather than at invoicing.
The same applies to the work itself. One team owns the file, so there is a single place to get an answer about where a load is and what happens next — including outside office hours, because dispatch stays reachable for loads in transit.
What we commit to
- Quotes at no charge and without obligation
- Timelines confirmed in writing
- Equipment and scope agreed before booking
- Accessorial charges flagged before invoicing
- Permits arranged per jurisdiction on the route
- One coordinator from pickup to delivery
How this works by region
What a commitment depends on changes with where the freight goes.
Québec and Ontario
Owned equipment and same-day dispatch make short-notice timelines realistic.
Western Canada
Remote-site delivery is sequenced with the site, so dates are set against site readiness.
Atlantic Canada
Port work is timed to vessel and terminal windows rather than to road transit alone.
United States
Cross-border timelines account for clearance, so documentation is prepared ahead of the truck.
Terms confirmed in writing
Quotes are provided at no charge, and the terms they set — timeline, equipment, and scope — are what the shipment is run against.
Our certifications and complianceOverall rating
Communication
5.0
On-time delivery
4.9
Load handling
5.0
Documentation
4.9
Compliance
5.0
Value
4.8
All reviews to date are five stars, consistent with the 5.0 overall rating.
There are not enough words in the dictionary to describe how incredible this company is. I have been using them for well over a year, almost every day.
As a carrier, I’ve been doing business with Rite Way for over 7 years. Definitely one of the best brokers.
Rite Way Freight is very professional and organized. We’ve been working with them for 5 years.
Great services, unbeatable prices, hassle-free experience. They get it right every time.
Where these commitments apply
The same terms apply across Canada and the United States — what changes by region is what the timeline has to be planned around.
- Regions served
- Primary corridors
- Hub cities
- Other served cities
Pickup and delivery points are confirmed per load.
Who you deal with
Meet our leadership team.
Zachary Khazzam
President
- 1987
- In business since
- EN / FR
- Languages
- 24/7
- Dispatch
Zachary leads Rite Way Freight from its Montreal headquarters, overseeing a company built over nearly four decades on a simple idea: move the loads other carriers turn down, and stay with every one of them until it is delivered.
- Office hours
- Mon–Fri · 7:30 – 19:30
- Dispatch
- 24/7 for loads in transit
Operations and administration
- Stacey PereiraCustomer Service Manager
- James CorbeilBusiness Development Manager
Ryan SmithOperations Manager- Sean KennedyLogistics Coordinator
- Coire RussellDispatch Coordinator
- Hanan HamdiAccounting & Administration
Things to know
Before the load moves
- Quote provided at no charge
- Equipment and route confirmed
- Permits scoped per jurisdiction
- One coordinator assigned to the file
While it is in transit
- Status updates on request
- Changes raised as they arise
- Dispatch reachable 24/7
- Escort and permit conditions tracked
On delivery
- Proof of delivery returned
- Accessorials already flagged, not new
- Invoice matched to the agreed scope
- Same contact for anything outstanding